Troubleshooting

Yes, of course, you can get in touch with us using the Services section on the website.
There is three level of Installation support available:

  1. If you have got the Theme Pack through the GET Button Link, we will check the Theme Pack in case you get any error at the first instance of installation, within the three days from the date of your purchase. Beyond this installation support is available on hourly charge basis.
  2. If you have got the Theme Pack through the BUY Button link, i.e. from Theme Forest using our button link, you can reach us for fisrt level installation support without any charges subjected to confirmation of buying details.
  3. If you not not taken the Theme Pack through WP Themes website, still you can reach us for Pro-Installation support, that would be chargable on per instance basis.

You are welcome!

Please note every installation and customization support is a Pro-Service i.e. there are fair charges for each instance.

Mostly, we advise for DIY, but we are equally available for the next level of association for your website development project.

A support request can be submitted through the Services Tab on the Website.

If you receive '500 Internal Server Error' then it may be because of any one of following reasons

Your web server may be configured incorrectly (ie., configured with incorrect directives). You have to contact your hosting support providers to resolve this issue.

Your files may be corrupted while uploading into your web server. Those files may be transferred successfully, but it is unusable by server. If it is theme files, upload it again and import demo content then. If you still receive this error, deactivate the plugins one by one. So that, you can find the cause of errors thereby.

A common issue that can occur when installing a WordPress theme is the “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading the theme.

One of the reasons you may receive this error is if you have uploaded the incorrect file. Please upload the installable theme file (generally available in the downloaded folder with themename.zip file name).

Upload the Installable WordPress file admin area
  • Log in to your WordPress admin area.
  • Browse to Appearance > Themes.
  • Click on ‘Add New’.
  • Click ‘Upload’.
  • Browse and select the theme zip file to ‘Upload’.

Upload Via FTP
  • WordPress files can also be uploaded manually via FTP or File Manager.
  • Upload the files to /wp-content/themes/ folder on your server.
  • Login to your WordPress admin area to change the theme.

Please ignore these warnings. Developers request to register from you in order to be automatically updated the plugins and themes. These warnings do not prevent the plugins and themes from running.

You can use this plugins in order to close that warning;

WP Hide Plugin Updates and Warnings

Disable Admin Notices Individually

The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website. The second way is to delete the old version of the product, then get and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database. Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version, update to the current version correctly.

We recommend that you install the Easy Theme and Plugin Upgrades plugin. Whenever you want, you can download it for free when you click here.To use the plugin, first install and activate it. Once activated, you can update any theme/plugin by simply uploading a .zip file.

How do I upgrade a plugin?

  1. Get the latest .zip file for the plugin.
  2. Log into your WordPress website.
  3. Go to “Plugins”>“Add New.”
  4. Click the “Upload Plugin” button at the top of the page.
  5. Select the .zip file with the updated version of the plugin.
  6. Click the “Install Now” button.

How do I upgrade a theme?

  1. Get the latest .zip file for the theme.
  2. Log into your WordPress website.
  3. Go to “Appearance”>“Themes.”
  4. Click the “Add New” button at the top of the page.
  5. Click the “Upload Theme” button at the top of the page.
  6. Select the .zip file with the updated version of the theme.
  7. Click the “Install Now” button.